NMHC Reservation Request Process Policies
NMHC will approve all room reservation requests before they are confirmed. Hotel room reservation requests are acknowledged via email within 24 hours and confirmed within 14 business days by a separate email. Please note that room requests received before August 16 may take up to 30 business days to confirm. You must be registered prior to requesting a room/suite and company memberships must be in good standing from registration date throughout the conference dates. Please retain your “meeting registration confirmation number” as you will need this to make a room reservation request.
Room and Suite confirmation is based on company membership level, maxed PAC individuals, sponsorship, which meeting(s) guest is registered for and hotel availability at the time the hotel request was made. Each attendee must be registered for the NMHC Apartment Strategies Conference and/or the NMHC Annual Meeting. Suite requests, preferred suite type and the number of suites per firm cannot be guaranteed regardless of membership level or sponsorship level. NMHC will work to accommodate as many suite requests and preferences as possible.
SUITE REQUESTS: New for 2023, any registered attendee that wishes to request a suite must first complete a regular room request online via this NMHC housing website and then submit a separate sponsor suite request form. Please only submit one sponsor suite request form for each guest you’d like to place in a suite. Submitting a suite request for each registrant in your firm will not guarantee your firm to receive extra suites or a suite for each registered attendee.
If NMHC is unable to confirm your request when it is processed, you will be assigned the “next best room type or hotel”. If the guest also requests a suite and that is not able to be confirmed, the guest will be automatically placed on a waitlist for a suite and their regular room request will be confirmed as long as they have submitted one. If they did not make a regular room request a reservation WILL NOT be made for them. You may submit a waitlist request through the NMHC housing website if they do not receive their room/suite preference, want a suite upgrade or if they want to secure an additional suite. The waitlist will be cleared based on cancellations that are received so there is no guarantee that anything will become available.
Due to limited room inventory, NMHC cannot guarantee that all member firms will have reservations at the ARIA Resort & Casino, nor that all registrants from the same firm will all be placed in the same hotel. Suites and hotel rooms will sell out early; its highly recommended that you submit all your firm’s housing requests (rooms and suites) before the end of July 2022 and any guest name transfers can be done at a later date if needed.
For those registered ONLY for the NMHC Apartment Strategies Conference:
- Requests for the ARIA Resort & Casino will be accepted. Confirmations will be based on several factors such as company membership level, maxed PAC individuals, sponsorship hotel availability at the time the hotel request was made. Priority at the ARIA Resort & Casino will be given to attendees with registrations for BOTH the NMHC Annual Meeting AND the NMHC Apartment Strategies Conference and there is a possibility that your request will be moved and confirmed at an official off site hotel.
For those registered for both the NMHC Annual Meeting AND the NMHC Apartment Strategies Conference:
- Use the Annual Meeting “meeting registration confirmation number” when making a room reservation request. If you use your Apartment Strategies Conference “meeting registration confirmation number” this may result in a delay of the hotel confirmation process and/or relocating the request to one of our other official hotels.
For those registered for a Networking Pass:
- Please request an official off site hotel. Any request made at the ARIA Resort & Casino will NOT be confirmed because this hotel is reserved for attendees registered for both the NMHC Annual Meeting AND the NMHC Apartment Strategies Conference or just the NMHC Annual Meeting.
- Registering for the NMHC Annual Meeting after you’ve registered for just the NMHC Apartment Strategies Conference, does not mean a room at the ARIA Resort & Casino will be made available.
If you have any questions regarding your room reservation request please contact Staged Right Events by email at firstname.lastname@example.org or call 954-404-8252 between 9am and 5pm EST, Monday-Friday.
Do not contact hotels directly or NMHC as you will be directed to Staged Right Events.
NMHC’s Hotel Change/Cancellation Policies
All hotel reservations will require an advance deposit in the amount equal to two nights rate plus taxes and resort fee. Any full reservation cancellations made after December 19, 2022 will entail a forfeiture of this advance deposit. Please expect this deposit to be charged to the card provided on the reservation in the month of October.
The advance deposit does NOT guarantee your room if you do not check in on your confirmed arrival date. Guests that do not check in on their confirmed arrival date will be classified as a no show and their reservation will NOT be able to be reinstated. No-shows may be charged additional penalties if there is no notification of a date change. Please notify Staged Right Events 72 hours prior to arrival by email at email@example.com if your plans have changed so that your reservation can be modified.
Changes to your arrival and departure date MUST be emailed to firstname.lastname@example.org. Changes must be sent at least 72 hours prior to arrival and are subject to availability; otherwise, additional room and tax penalties will apply and will be charged to the credit card on file.
All room requests, reservations and changes are subject to NMHC’s approval and NMHC reserves the right to cancel a hotel reservation at any time.
Staged Right Events, Inc. (“SRE” or “We”, “us”), respect your privacy and we are committed to protecting your privacy through our compliance with this policy.
This policy describes our practices in connection with information that we collect through our hotel request software Platform (collectively our “Platform”) as well as SRE’s privacy practices in relation to the use of event websites and external marketing activities.
This policy also describes your data protection rights, including a right to object to some of SRE’s processing. The Policy does not apply to information collected by any third party, including through any third-party application or content that links to or is accessible from our Platform or websites.
This policy applies to the following classification of individuals that with our Platform.
This includes our Customers’ current and prospective clients, attendees, sponsors, exhibitors, marketing partners, or other business contacts.Our Platform is flexible and allows our Clients to collect a variety of personal data from and about their attendees, including name, organization, title, postal address, e-mail address, telephone number, fax number, social media account ID, credit or debit card number and other information including but not limited to dietary preferences, interests, opinions, activities, age, gender, education and occupation.
SRE’s use of personal information collected through our Platform shall be limited to the purpose of providing the service for which our Customers have engaged our Platform.
If you do not agree with our policies and practices, you may choose not to use our Platform.
How do our Customers collect personal data?
When Customers voluntarily and explicitly enter personal data into our Platforms.
How do Client(s) and Hotel(s) use personal data?
If a Customer chooses to use our Platform, any information provided in connection with that interaction will be transferred to, and under the control of, the Client(s) and Hotel(s).The Client(s) and Hotel(s) act as data controllers towards the Customers, under the European Economic Area (“EEA”) data protection laws. Therefore, SRE cannot and does not take responsibility for the privacy practices of the Client(s) and Hotel(s).
The information practices of our Client(s) and Hotel(s) are governed by their privacy policies. We encourage Customers to review their privacy policies to understand their practices and procedures.
Does SRE use personal data collected by our Customers?
SRE does not use personal data of our Customers for any purpose other than to provide services that our Client(s) have contracted us to provide through our Platform, as noted below, or as required by law.
We process personal data in the following manner:
To disclose to our subsidiaries and affiliates for the purpose of providing services to our Client(s) and their Customers.SRE does not share, sell or trade any information with any third parties for promotional purposes.
To deliver the Platform that our Client(s) has contracted us to provide. Some examples include:
If a Customer uses our Platform to request a room reservation for an event, we will use their provided e-mail address to send them information and announcements relating to that event.
If a Customer uses one of our Platforms to pay for event registration fees or other products and services using their credit cards, we will pass the credit card information to payment card processors to validate the payment information and complete the transactions.As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to respond to requests from public and government authorities including public and government authorities outside your country of residence; and (c) to protect against or identify fraudulent transactions.
For other purposes when Customers provide explicit consent.
What is the legal basis for SRE to process personal data from the EEA?
How long does SRE store personal data collected by our Customers?
Where we process personal data for legitimate business interests described in the section “Does SRE use personal data collected by our Customers”, unless otherwise provided in our contract with our Client, we process the data until 180 days after the termination of the contract, at which time we remove it from our production environment. Within 18 months, we remove the data from our backup media.
How do you access, correct or delete your information?
In various countries, including countries in the EEA, upon their request, Customers have the right to their personal data and, if necessary, have it amended, deleted or restricted. Customers can also ask for some types of personal data to be delivered to them, or another organization they nominate, in a structured and machine-readable format.Where we process your personal data on the basis of your consent, you have the right to withdraw your consent. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Customers also have the right to complain to a supervisory authority for data protection in the country where they live, or where they work – although we hope that we can assist with any queries or concerns you have about our use of your personal data.
SRE processes Customers data under the direction of our Client(s) and has no direct control or ownership of the personal data we process. Client(s) and the hotel(s) are responsible for complying with any regulations or laws requiring notice, disclosure or obtaining consent prior to transferring the data to SRE for processing purposes. Any Customer that seeks to access, correct or delete data, should direct their query to the Client(s). If the Client(s) requests SRE to remove the personal data of a Customer to comply with data protection regulations, SRE will process this request within 14 days.
We will not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. In such instances, we will inform the Client(s) about the legal obligations that prevent us from fulfilling the request.
Does SRE process information of children under the age of 13?
Our Platform is not intended for children under 13 years of age. We do not directly solicit or collect personal data from children under 13. If you are under 13, do not (i) use or provide any information on these Platforms or on or through any of its features, (ii) register to use any of our Platforms, (iii) make any purchases through our Platforms, (iv) use any of the interactive or public comment features of our platform or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you will use.
How does SRE secure the data it processes?
We use a variety of organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us as soon as possible.